These Terms of Service ("Terms") are an agreement between the customer named in the Order Form ("Customer", "you") and Coreloops UK, a trading name of GigBridge Ltd, registered in England [insert company registration details] ("Coreloops", "we", "us", "our"). They govern your access to and use of the Coreloops platform, our website at coreloops.ai, and related features and AI-enabled functionality (together, the "Service").
If you sign up on behalf of a business, you confirm you have authority to bind it. Our Privacy Policy and Cookies Policy also apply to your use of the Service.
Your agreement with us consists of these Terms, the order form we agree with you ("Order Form"), our data processing terms, and our Privacy Policy. The Order Form incorporates these Terms. If there is a conflict, the Order Form takes priority for the commercial points it covers, including the plan, limits, pricing, term and notice arrangements.
The version of these Terms in force on the Effective Date stated in your Order Form applies for your initial term. Later changes are dealt with in the section on changes to these Terms.
We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, for your own internal business purposes. You may allow your employees and other people you authorise ("Authorised Users") to use it, within the user, company, project and document limits stated in your Order Form. You are responsible for their compliance with these Terms.
Using the Service beyond the limits in your Order Form may result in additional fees at the rates stated in the Order Form, or in the need to move to a different plan. We will tell you before extra charges are applied.
You must provide accurate, complete and current account information and keep it up to date. You are responsible for keeping login credentials confidential and for all activity under your account. Each Authorised User must use their own credentials, and credentials must not be shared. Tell us promptly if you suspect unauthorised access.
Your subscription starts on the Effective Date and runs for the initial term stated in your Order Form. After that it renews automatically for successive renewal terms of the length stated in the Order Form, unless you give notice of non-renewal before the end of the current term, within the minimum notice period stated in the Order Form. Notice must be given in writing, including by email to the contact address we provide. If you don't give notice in time, you remain liable for fees for the next term.
Some work is not included in your plan and is chargeable separately at the rates in your Order Form. This includes custom payment application exports, platform or report customisation, and data migration from historic projects. We'll agree the scope and estimated charge with you in writing before starting. Unless we agree otherwise, you keep rights to your own data, and we keep all rights in anything we build on the platform, including templates and customisations.
Your plan includes a stated allowance for documents that the Service parses and categorises. Additional document credits can be purchased as set out in your Order Form. Document volumes are measured by the Service and our records are conclusive unless there is an obvious error. Parsing and categorisation rely on automated methods and may contain errors, so you must check results before relying on them.
Where we offer a trial or pilot, it is provided "as is", may have reduced features or limits, and may be changed or withdrawn. The Order Form states whether and how a pilot converts to a paid term. If the Order Form is unclear, you should contact us before the pilot ends so we can confirm your position in writing.
Parts of the Service use artificial intelligence to read documents, suggest matches, draft content or propose actions. AI output can be incomplete or wrong. Suggestions are for your review and are not applied without your confirmation. You are responsible for checking AI output before relying on it or acting on it. The Service does not provide legal, contractual, tax, accounting or financial advice, and its output should not be treated as such. Where we use third-party AI providers to deliver these features, they act as our sub-processors under appropriate terms.
The Service may connect to third-party products you choose to link, such as accounting software. Your use of them is governed by their own terms. We don't control them and aren't responsible for their availability, content or practices. If a third party changes or withdraws its integration, related functionality may change or stop working.
Support channels, hours and response targets are set out in your Order Form. Response targets are targets, not guarantees of resolution. Phone support is available during UK business hours. Formal service credits apply only if your Order Form says so.
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may carry out maintenance and may update, improve or change the Service over time. If we make a change that materially reduces core functionality you have paid for, we'll give reasonable notice where practicable.
The Service, including its software, design, features, documentation, trade marks and all related intellectual property, belongs to Coreloops and our licensors. Except for the access right granted above, these Terms give you no ownership or licence. You must not copy, modify, reverse engineer, decompile or create derivative works from the Service, or use our trade marks without our written consent.
If you give us suggestions or feedback about the Service, you agree we may use it freely without obligation, payment or confidentiality, and you won't claim any rights in it. Feedback should not include your confidential information.
You must use the Service lawfully and in line with these Terms. You must not:
Each party will keep the other's confidential information secure, use it only to perform or receive the Service, and not disclose it except to people who need to know it and are bound by equivalent obligations, or where the law requires. This doesn't apply to information that is public through no fault of the recipient, already known to it, or independently developed.
We will provide the Service with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we exclude all other warranties, conditions and terms, whether express or implied, including satisfactory quality, fitness for a particular purpose and non-infringement. The Service is a tool to support your commercial decisions. You remain responsible for those decisions and for your own contractual, financial and legal compliance.
Nothing in these Terms excludes or limits any warranty or liability that cannot lawfully be excluded or limited.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
Subject to that, and to the extent permitted by law:
You will indemnify us against losses, costs and claims from third parties arising from your breach of these Terms, or from Customer Data that you had no right to upload or that infringes third-party rights, provided we tell you promptly about the claim and reasonably cooperate in its defence.
We'll send you service and account messages, such as security notices, billing notices and product updates that affect your use. Marketing emails are sent only where you've opted in or where the law otherwise allows, and you can unsubscribe at any time using the link in the email or by contacting us.
We may update these Terms from time to time. Updated Terms apply from the start of your next renewal term. We'll give reasonable written notice of material changes before the deadline for giving notice of non-renewal. Changes required by law or needed to protect the security of the Service may apply sooner, and we'll tell you when they do.
These Terms, and any dispute or claim arising from them, are governed by the laws of [England and Wales], and the courts of [England and Wales] have [exclusive] jurisdiction.
Coreloops UK (GigBridge Ltd), 1 Giltspur Street, London, EC1A 9DD
Support: support@coreloops.ai
Legal: legal@coreloops.ai
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