Effective date: 04/11/2021
1. Introduction
Welcome to GIGBRIDGE LTD.
GIGBRIDGE LTD (“us”, “we”, or “our”) operates www.coreloops.ai and CoreLoops app mobile application (hereinafter referred to as “Service”).
Our Privacy Policy governs your visit to www.coreloops.ai and CoreLoops app mobile application, and explains how we collect, safeguard and disclose information that results from your use of our Service.
We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Your trust is very important to us. This means that we are committed to protecting the privacy and security of your Personal Data. It is important that you read this Privacy Policy so that you are aware of how and why we are using such Personal Data.
This Privacy Policy describes how we collect and use your Personal Data, who we may share your Personal Data with, what we do to keep your Personal Data secure, as well as the rights you have over your Personal Data, during and after your relationship with us, in accordance with Data Protection Law.
Throughout this Privacy Policy when we refer to data protection law, this means the Data Protection Act 2018 (DPA 2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation. This includes any replacement legislation coming into effect from time to time.
We use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).
2. Definitions
SERVICE means the www.coreloops.ai website and CoreLoops app mobile application operated by GIGBRIDGE LTD.
PERSONAL DATA means data about a living individual who can be identified or who are identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information.
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Data Controller
GIGBRIDGE LTD is the “data controller” of the Personal Data collected via the Service. This means that we decide what the Personal Data is used for, and the ways in which it is processed. For the avoidance of doubt, Personal Data will be collected and processed solely for the purposes set out in this Privacy Policy. As the Data Controller, we have the responsibility to comply and demonstrate compliance with, Data Protection Law.
We are registered with the Information Commissioner’s Office (the ICO) with the registration number 13258454
GIGBRIDGE LTD is the “data controller” of the Personal Data collected via the Service. This means that we decide what the Personal Data is used for, and the ways in which it is processed. For the avoidance of doubt, Personal Data will be collected and processed solely for the purposes set out in this Privacy Policy. As the Data Controller, we have the responsibility to comply and demonstrate compliance with, Data Protection Law.
You can contact us by email.support@coreloops.ai
4. Personal Data Collection and Use
We collect several different types of Personal Data for various purposes to provide and improve our Service to you.
5. Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).
Personal data may include, but is not limited to:
(a) Email address
(b) First name and last name
(c) Phone number
(d) Cookies
(e) Usage Data
(f) Location Data
While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, title, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
Usage DataWe may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access our Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Location DataWe may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
6. Use of Data
We will only collect the Personal Data that we require in accordance with the Data Protection Law. We use the data collected for various purposes, including:
(a) to allow you to participate in features of our Service when you choose to do so;(b) to send you marketing information;(c) for any other purpose with your consent.
The lawful basis on which we process your Personal Data for above purposes is your consent. You can withdraw your consent at any time by contacting us at support@coreloops.ai
(d) to fulfil our contract with you(e) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
The lawful basis on which we process your Personal Data for the above purpose for the performance of a contract to which The User is party or in order to take steps at the request of The User prior to entering into a contract.
(f) to provide customer support;(g) to provide and maintain our Service;(h) to notify you about changes to our Service;(i) to gather analysis or valuable information so that we can improve our Service;(j) to monitor the usage of our Service;(k) to detect, prevent and address technical issues;(l) to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;(m) to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
The lawful basis on which we process your Personal Data is our legitimate interest. We have carefully considered the impact on individuals and will not use your Personal Data where the impact overrides our interests.
We also process your Personal Data to;(n) fulfil any other purpose for which you provide it;(o) in any other way we may describe when you provide the information.
7. Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and in accordance with our Personal Data Retention Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
8. Disclosure of Data
We may disclose Personal Data that we collect, or you provide to third parties.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
These Service Providers are defined as Data Processors. They will only process Personal Data under our instructions. For the avoidance of doubt, Personal Data will be collected and processed solely for the purposes set out in this Privacy Policy. As a data processor, they also have a responsibility to protect your Personal Data and to demonstrate compliance with Data Protection Law. They will not share your Personal Data with any organisation apart from us or further sub-processors who must comply with our Data Processor Agreement. They will hold your Personal Data securely and only retain it for the period we instruct. We have Data Processor Agreements in place with all our data processors. This means that they cannot do anything with your Personal Data unless we have instructed them to do it.
We might also share Personal Data with the following purposes:
(a) Disclosure for Law EnforcementUnder certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
(b) Defence of a Legal ClaimIf we need to share Personal Data in order to establish, exercise or defend our legal rights.
(b) Business TransactionsIf we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
(c) Other cases. We may also disclose your Personal Data:
(i) to our subsidiaries and affiliates;
(ii) to contractors, service providers, and other third parties we use to support our business;
(iii) to fulfil the purpose for which you provide it;
(iv) for the purpose of including your company’s logo on our website;
(v) with your consent in any other cases;
(vi) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Payments
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal Data is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
PayPal or Braintree:Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Stripe:Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
10. Transfer of Data
Your Personal Data will primarily be stored in the UK and the EEA.
In the event where we may process your data outside the UK and the EEA, we will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including implementing appropriate safeguards for international transfers and security measures for your Personal Data.
11. Security of Data
The security of your data is important to us, and to protect your Personal Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Data.
We implement security measures to protect your Personal Data including:(a) Implementing access controls to your Personal Data(b) Using appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your Personal Data across all our computer systems, networks, websites, mobile apps and offices.(c) Never asking Users for their passwords.
Please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
12. Your Data Protection Rights
You have rights over your Personal Data under Data Protection Law. This includes the following rights:
(a) You have the right to be informed about the collection and use of your Personal Data. You can exercise this right by visiting our website Privacy Policy, which we regularly review and update to ensure that they are accurate and reflect our data processing activities.
(b) You have the right to access your Personal Data by making a request (also known as a “Subject Access Request”). You can request a copy of the Personal Data we store about you, and if we agree that we are obliged to provide the Personal Data to you (or someone else on your behalf), we will do so free of charge within one calendar month from when your identity has been confirmed.
(c) You have the right to rectify your Personal Data if you believe the Personal Data we hold about you is inaccurate, incomplete or out of date. We will do so free of charge within one calendar month from when your identity has been confirmed.
(d) You have the right to ask for the Personal Data we collect about you to be deleted. This is not an absolute right and only applies in certain circumstances. We will do so free of charge within one calendar month from when your identity has been confirmed.
(e) You have the right to ask us to restrict the processing of your Personal Data, for example, if you want to contest the accuracy of the data, we hold about you. We will still store the Personal Data but not use it. This is not an absolute right and only applies in certain circumstances. We will do so free of charge within one calendar month from when your identity has been confirmed.
(f) You have the right to ask that we transfer the Personal Data to you or to another organisation, in certain circumstances.
(g) You have the right to object to the processing of some or all the Personal Data we hold about you. This is only an absolute right if we use your Personal Data for direct marketing. However, it may not apply in other circumstances where we have a compelling reason to process your Personal Data in this way, i.e., when it is our legal obligation. We will do so free of charge within one calendar month from when your identity has been confirmed.
Please note that we may ask you to verify your identity before responding to such requests. We may also not be able to provide our Service without some necessary Personal Data.
You can contact us via support@coreloops.ai if you wish to exercise your rights, have questions or wish to find out more details about your rights.
If you wish to raise a concern about the way the we have handled your Personal Data or you are dissatisfied with the our response, you are entitled to lodge a complaint with the Information Commissioner’s Office (ICO), as they are the UK supervisory authority and they can be contacted at: https://ico.org.uk/make-a-complaint/
However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
13. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
14. Children's Privacy
Our Services are not intended for use by children under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that Personal Data from our servers.
15. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
16. Contact Us
If you have any questions about this Privacy Policy, please contact us: By email: support@coreloops.ai .